Hi Mark, My emails here are based on my experience in the market where I reside and operate.
in 5 years, more companies would have shut down their operations or reduced their coverage due to operational costs vs client base. I have witnessed this here too whereby a Pan-African company that rebranded the name, has recently closed its office, and the operations in the state here, and if they still have clients, i assume it will be through a third party. This was due to a serious decline in their clients (Business clients moved to Low Orbit Sattelite) and the usual reliability of fiber between Lagos and the North.
There is a gap between what the solution is designed for and what people will actually use it for. in the absence of any regulations "which takes years", and strict enforcement of Compliance Terms from the Provider, things go off road.
This is the new norm, not an exception, and will remain the new norm until it is properly regulated and compliance enforced.